Return policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please note that returns must be sent to the address provided by our after-sales service. For all questions and return requests, please contact us at the address below:
📧 contact@madison-clarke.com

If you wish to return an item, please contact our customer support team at the email address provided above before sending anything back. Returns must be authorized in advance. Once your return request is accepted, you will receive detailed instructions. Please note that return shipping costs are entirely the responsibility of the customer, as we offer complimentary initial shipping on all orders. We do not provide return labels. Items sent back without prior authorization will not be accepted. If you are returning an item from outside your home country, please be aware that shipping times may be longer than expected.

You can always contact us with any return-related questions at contact@madison-clarke.com

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), bespoke products (e.g. custom-made or personalised items), and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about your specific item.

We do not accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3-DAY COOLING-OFF PERIOD IN THE EUROPEAN UNION

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within three days for any reason and without justification. As stated above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return to inform you whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 working days. Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 working days have passed since your refund was approved, please contact us at contact@madison-clarke.com